We offer a 12 month warranty on purchases on hotwav.com. The warranty period begins on the date the product is received by the original consumer purchaser.
These HOTWAV (hereinafter referred to as "HOTWAV", "we" or "our") warranty policies only apply to products you purchase from authorized distributors and do not include products you purchase directly from HOTWAV.com.
LIMITED PRODUCT WARRANTY
HOTWAV warrants the original purchaser that your HOTWAV product shall be free from defects in materials and workmanship under normal use during the warranty period. Except otherwise provided by applicable law, the warranty lasts and is provided for 1 year. Notwithstanding the foregoing clause, HOTWAV does not exclude, limit or suspend the minimum legal warranty period imposed by applicable law.
HOTWAV does not warrant the operation of the product will be uninterrupted or error-free.
EXCLUSIONS AND LIMITATIONS
Unless otherwise stipulated by HOTWAV, this Limited Warranty applies only to the Product manufactured by or for HOTWAV, that can be identified by the "HOTWAV" or "HOTWAV" trademark, trade name, or logo affixed to it.
The limited warranty does not apply to:
(1) Damage caused by natural or natural disasters, such as lightning strikes, tornadoes, floods, fires, earthquakes or other external causes
(2) Lost or stolen products
(3) Unauthorized modification or commercial use
(4) Alterations or modifications to any part of the product
(5) Damage caused by the use of non-HOTWAV products
(6) Damage caused by accident, abuse or misuse
(7) Damage caused by operating the product outside the permitted or intended use as described by HOTWAV or by using an incorrect voltage or power supply
(8) Damage caused by services (including upgrades and expansions) performed by anyone not represented by HOTWAV
(9) Any defect or damage caused by product misuse, unauthorized modification, disassembly, or failure to operate in accordance with official product instructions or manuals
(10) Free Products
(11) Purchases without valid proof of purchase
(12) Items that have been refunded
(13) Items beyond the warranty period
Recovery and reinstallation of software programs and user data are not covered under this Limited Warranty. No HOTWAV reseller, agent, or employee is authorized to make any modification, extension, or addition to this Limited Warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.
Except as prohibited by laws or otherwise promised by HOTWAV, the after-sales services shall be limited to the country or region of the original purchase.
Products which were not duly imported and/or were not duly manufactured by HOTWAV and/or were not duly acquired from HOTWAV or a HOTWAV's official seller are not covered by the present warranties. As per applicable law, you may benefit from warranties from the non-official retailer who sold the product. Therefore, HOTWAV invites you to contact the retailer from whom you purchased the product.
Except prohibited by applicable law, all implied warranties (including warranties of merchantability and fitness for a particular purpose) shall be limited to the duration of this limited warranty. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you.
HOW TO OBTAIN WARRANTY SERVICE
Valid proof of purchase
Order number purchased through Hotwav.com; sales invoice or order confirmation email, clearly showing product description, price and sales channel.
You should contact your purchase channel, including but not limited to offline authorized resellers, online shops and etc.. You can request warranty application to them and provide relevant certificates and materials as required by the purchase channel.
In accordance with applicable law, HOTWAV resellers or agents may require the customer to furnish proof of purchase details and warranty card with IMEI of the Product. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the product. It is likely that such data, software, or other materials will be lost or reformatted during service, and HOTWAV will not be responsible for any such damage or loss.
According to the official agreement, all after-sale support must be provided by the resellers where the customer purchased the device.
We are respecting our resellers Warranty Policy. If a dispute arises, the policies of the resellers will prevail over the policies of the manufacturer.
In the event of disputes between the vendor and the customer, HOTWAV can serve as referee between them. This rules only apply to the authorized dealers.
Authorized Dealers: Retailers who immersed official permission to sell HOTWAV devices. Such vendors usually listed in the “Where To Buy” section of our official website.
You can send mails to HOTWAV service mailbox as Support@hotwav.net (Monday to Friday from 10:00 am to 18:00 pm (Beijing Time), please wait for our answer. We will respond to emails as soon as possible.
Our comprehensive warranty ensures you have a fantastic experience while giving you total peace of mind.
All HOTWAV product purchased from an authorized reseller has a 12-month warranty from the date of purchase, and our warranty covers all quality or manufacture related issues. It may be necessary for phones to be sent for testing to uncover any problem.
How to return your HOTWAV product?
HOTWAV products are sold through official resellers. Any warranty or return should be handled through the company the device was purchased from. If you have any questions regarding this please contact the reseller where you HOTWAV device was bought.
Please, read this Warranty policies! It is very important!
1.According to the official agreement, all after-sale support must be provided by the web-store where the customer purchased the device.
2.We are respecting our retailers Warranty Policy. If a dispute arises, the policies of the web-store will prevail over the policies of the manufacturer.
3.All HOTWAV devices has 1 years of warranty, unless the Warranty Policy of the retailer say otherwise.
4.In the event of disputes between the vendor and the customer, HOTWAV can serve as referee between them. This rules only apply to the authorized dealers.
5.Authorized Dealers: Retailers who immersed official permission to sell HOTWAV devices. Such vendors usually listed in the buy section of our official website.
6.HOTWAV is not responsible for any promotions that the retailers running, unless it is joint promotion, running by HOTWAV and the certain retailer. That is usually mentioned on HOTWAV's official website of official Facebook page.
This document was last updated on August 30, 2022HOTWAV reserve the right to update this document at any time without prior notification.