Thanks for shopping with https://hotwav.com/. International shipping might experience delay due to covid-19. to keep track of your order, contact https://hotwav.com/ (Marketing@hotwav.net & firstname.lastname@example.org) so we can provide you the order’s tracking number.
Order Processing Time
Regardless of the shipping option selected at checkout, it will take 48 hours for your order to be processed.
|Shipping Method||Estimated Delivery Time||Shipping Cost|
|HK (Free Shipping)||15~35 Business Days||0|
|HK（Express)||7~10 Business Days||$45|
|Europe||3~7 Business Days||$15|
If you have any further questions, please feel free to contact our customer service via your order detail, thanks.
Total Delivery Time = Processing Time + Shipping Time(depending on your location)
Delivery Time Exceeded
International shipping might experience delay due to covid-19. If your order is delayed, please contact us via email Marketing@hotwav.net & email@example.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.
Wrong Address Disclaimer
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please write to us as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so. If it's too late for our team to cancel your order, you can return your order to us once you've received it. The only thing we can do is wait to see if the package gets returned back to us. If it does get returned back to our warehouse, we can then ship it to the correct address or provide you with a full refund.
Our warehouses are located in Hong Kong Warehouse (Global Warehouse) / Germany, Frankfurt Warehouse (European Warehouse). For better service, your order may be dispatched directly from our warehouse for fast shipping.
By placing an order at HOTWAV official website, you are responsible for the cost of return shipping back to HOTWAV. Please refer to our returns policy for further information on how to return your packages.
Delivered But Not Received
All of our shipments include Tracking with Delivery Confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact couriers in order to investigate this issue.
We do NOT ship to military addresses.
In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.
This document was last updated on 1st Aug. 2022
HOTWAV reserves the final right to update this document at any time without prior notification.
Email: Marketing@hotwav.net & firstname.lastname@example.org
Address: Room 801, 802, 1001, 1002, Building A, Jingang Science and Technology Park, Fuhai Street, Baoan District, Shenzhen