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SHENZHEN TUGAO INTELLIGENT CO.,LTD

Address: 8/10th Floor, Building A, Jinang Science Park, Yongfu Road, Qiaotou Community, Fuyong Town, Bao'an District, Shenzhen, China

Tel:86-755-27318965

Fax:86-755-27313353

Email:hotwav@hotwav.com

 

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FAQ
Q

What can I do if my phone cannot connect to WiFi?

A

The phone cannot connect to WiFi. It is recommended that you do the following:

1, confirm the input WiFi password is correct;

2, from the WiFi router near, and then try to connect;

3, replace the other router and then connect to confirm whether it is a router failure or permission issues;

4, enter the mobile phone settings - system upgrade detection and update the system;

5, If other mobile phones can connect to the same WiFi, you can enter the phone settings → system settings → restore factory settings → restore all settings / clear all data;

6, If the problem persists, please bring your mobile phone, invoice and warranty card to the nearest HOTWAV local sales site for testing.

Q

Why is it still a black screen after hanging up the phone, sometimes leaving the body or keeping a black screen?

A
Because the infrared sensor has high precision and high sensitivity, if any infrared sensor hole is obstructed, it may affect the infrared sensing function of the mobile phone. For example, sticking non-original mobile phone film, if the hole is blocked, it will cause functional errors. We suggest you replace the original film.
Q

Why does the phone close to the face screen when the call is closed?

A
This is because the infrared distance sensor on the mobile phone is triggered. The purpose is to avoid accidentally touching the button on the screen and hang up the phone when the phone face is close to the phone. The phone will be removed for about 2 seconds. The phone will automatically light up the screen.
Q

What Should I Do If My Phone Heating While Charging?

A

1. It is a normal phenomenon that the mobile phone and the charger are slightly heated during charging. Energy conversion and internal resistance consumption will generate a certain amount of heat. Some models are equipped with a flash charge function, we may increase the charger power output and shorten the charging time, it may casue the mobile heating in some way, but please feel free about it because our mobile phone has passed strict Safety testing, there will be no security risks;

2. It is recommended that you do not use the phone for a long time during charging, and do not place the phone in a poorly heat-dissipating environment.

Q

What Should I Do If My Phone Is Charging Slowly?

A

1. If the mobile phone is not fully charged for a long time, please confirm whether the original charger is used to charge the mobile phone or if there is a poor connection of the charging interface. In addition, try not to use the mobile phone during the charging process;

2. If a bank power with a small output current is used for charging, the charging time will be prolonged, and the bank power with a slightly larger output current may be charged;

3. please confirm whether you are using original HOTWAV charger, if it is, it is recommended that you bring a mobile phone to HOTWAV local sales point detection processing.

Q

What can I do if the phone can't charge or charge?

A

If your phone cannot be charged, is not fully charged, or is not charged properly, we recommend that you try it as follows:

1, restart the phone to see if it recovers;

2, try to replace other chargers;

3, check the charger and socket contact is good, if necessary, you can try to replace the socket;

4, check the mobile phone charging interface for foreign matters (such as liquid, debris), which led to poor contact with the charging interface.

5, if the above methods can not be solved, but also trouble you bring your machine to HOTWAV local sales office, please find professional and technical personnel to handle for you.

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