中文  /  English

Service Hotline:



Can Not Power On

Page view

If your phone's black screen does not turn on, try the following:

1. long press the power button for more than 10 seconds, try to force restart; If you can not restart, you can remove the model of the battery and try installing the battery again.

2. Determine whether the phone is off due to low battery. If it is, use the original charger to charge for half an hour and then reboot. If the battery is too low, it will not turn on. When the charger is just inserted, the screen will not light but the breathing light will flash.

3. if you plug in the original power adapter (charger), the phone get fever without any operation ; It is recommended that you unplug the charger, carry the mobile phone and the original power adapter and the original data cable to an authorized service center for testing.

4. if the above methods can not be resolved, need to go to HOTWAV local sales point testing.